IT Operations Manager

Arlington, VA
Full Time
Mid Level

Job Description

If you’re a detail-oriented IT professional who loves keeping systems running and ensuring compliance across operations – we’d love to connect!

Who we are:

  • FedTech is a group of entrepreneurially minded people on a mission to unlock the benefits of technology.
  • We believe in the value of deep tech and its positive impact on the world, aspiring to democratize access to it for entrepreneurs and professionals around the world.
  • We are venture builders who thrive at the intersection of US entrepreneurship, breakthrough technologies, and mission-driven organizations. 
  • Since 2015, we have successfully driven deep tech ventures with individuals, companies, universities, and government agencies to stay at the bleeding edge of innovation. 

What you’ll do:

You’ll coordinate day-to-day IT operations, managing user lifecycle processes and supporting CMMC Level 2 compliance. You’ll also serve as the central point of contact for IT support, system changes, access management and related compliance documentation.

Key Responsibilities

  • Employee Lifecycle Coordination
    • Coordinate new employee access across all software platforms with IT to ensure timely setup.
    • Track and manage offboarding processes, ensuring access removals are completed and documented.
    • Maintain spreadsheets and databases of user access across systems.
  • Monitoring & Communication Hub
    • Monitor administrative alerts, categorize, and forward to relevant teams.
    • Coordinate system-related communication across teams.
    • Provide updates on onboarding/offboarding, system changes, and compliance tracking.
  • Database & Spreadsheet Management
    • Manage Airtable and Excel databases for advisor background checks, clearances, and lifecycle events.
    • Coordinate advisor onboarding/offboarding within Quick Trac.
    • Audit databases regularly for accuracy and completeness.
  • Administrative Project Support
    • Create and maintain SOPs for administrative processes.
    • Schedule cross-functional meetings for system projects and compliance reviews.
    • Assist with vendor inquiries regarding licenses, access, and administrative questions.
    • Generate reports on user management, system changes, and compliance status.
    • Track project timelines and deliverables using project management tools.
    • Provide ad hoc IT support at the office, including first-line troubleshooting, including triaging issues and coordinating resolution with internal teams or external vendors as needed
  • Compliance Documentation & Tracking
    • Support the tracking of policy update requests, review schedules and version control activities.
    • Assist in documenting new system implementations and compiling reports on compliance impacts related to ISO/CMMC Level 2 requirements.
    • Maintain organized records of compliance activities and documentation.

Successful candidates will have the following qualifications:

  • Minimum 5 years of experience supporting IT operations, access management and compliance coordination with familiarity of CMMC Level 2 requirements
    • Preferred: Experience in government contracting and basic project management knowledge; ITIL or cybersecurity certification a plus
  • Proficient in Microsoft Office, Google Workspace, and database tools (Airtable, spreadsheets, basic CRM).
  • Strong organizational, time management and task prioritization skills.
  • Excellent written and verbal communication with the ability to work across teams
  • Detail-oriented, accurate in documentation, and discreet with confidential information.
  • Self-motivated, proactive, adaptable, and a collaborative team player.
  • Familiar with IT concepts (user accounts, software licensing, access management), and compliance/audit coordination.
  • Bachelor’s degree in business administration, project management, or a related field.

Our Values:

  • Boldness: We have the fortitude to forge new paths and push beyond our comfort
  • Unity: We treat our clients, team members and partners as we would like to be treated - we are one united team
  • Introspection: We recognize introspection is the necessary ingredient in which self-improvement flourishes
  • Leadership: We embrace servant leadership - putting the interests of client, team partners and partners first
  • Decisiveness: We have a strong bias towards action

Compensation: 

  • Annual base salary range: $92-110k
    • The salary range listed for this position is based on market data and internal compensation structure. The final compensation package will be determined based on a variety of factors including, but not limited to, relevant experience, skills and education. This range is not a guarantee of compensation and offers may fall outside this range in exceptional cases.
  • In addition to the base salary, compensation includes performance-based bonus (OTE) and ability to earn equity 
  • A competitive benefits package including 401K with employer match, health/dental/vision plans through Blue Cross Blue Shield, accrued PTO, professional development funds, employer paid disability insurance, parental leave, transportation and wellness reimbursements, amongst others.

Location:

Hybrid work arrangement (3 days in person at our headquarters in Arlington, VA, and 2 days remote).

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*